Anonymous
map-marker Wadsworth, Ohio

Public Complaint

On 11/30/2023, I purchased shocks for my Range Rover via this company. I only received 3 instead of 4 shocks. I attempted to resolve the issue by calling the company. My number was blocked, and they hung up on me several times. I would not recommend this company to other potential customers. They will not offer any solutions to remedy their poor quality assurances, and then have the nerve to hang up on you consistently and block different phone numbers that you call from to fix the issue. Give me my money back now!DO NDO
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User's recommendation: DO NOT ORDER FROM AUTO BUFFY!

David H Pik

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Verified Reviewer

Warranty claim form

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Auto Buff - Warranty claim form
Auto Buff - Warranty claim form - Image 2
Air bag order from Auto Buff for 2014 Ram 1500 left rear failed after 121 miles ,normal load. Would like it replaced. Please contact me at {{Redacted}}
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Loss:
$149

Preferred solution: Air bag

Eric P Jjd

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Verified Reviewer
| map-marker Ashley, Illinois

I think I deserve the money I paid for the product returned to me as I never received the product

I ordered the product from your company. I have never received it. I paid for the product. I've contacted the deliverer. Who is FedEx I've got no satisfaction from them. I have a very difficult time contacting your company. I'm very disappointed.
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User's recommendation: Only deal with a company you can get in touch with

Conrado Vdm
map-marker Philadelphia, Pennsylvania

Do not like the service

I ordered front and back struts for a 2005 Chrysler and I never received it I've been told that it was left there with a picture of it on my front porch I was not home at the time I don't know what to believe all I know I did not receive my package and I will want a refund if I cannot get the item that been paid for in the fall of Mount
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Freeda Nsb

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Verified Reviewer

Can’t talk to a live person

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Return policy is not right and you should be getting the same policy for the rest the year or the year you have to return the money you owe to me and
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Loss:
$300

Preferred solution: Full refund

User's recommendation: Don’t purchase anything from auto buffy

Anonymous
map-marker Marietta, Georgia

Return issues

I put in my make and model they send me one for 2006 instead 2003 explorer fuel pump just needing a refund
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Cherquette H Yan

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Verified Reviewer
| map-marker Jackson, Mississippi

Order status

Upper and lower ball joints 1998 Z71 Chevy 1500 I have received my parts since the 24 June and I want to know whats going with the parts are do I get a refund
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Tavyn Wjw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Hice una compra y no llegaron los productos completos leto

Auto Buff - Hice una compra y no llegaron los productos completos leto
Hice una compra hace algunos días me decía que Tenían que llegar 4 piezas y solo me llegó una caja con dos piezas mar que a Fedex y me dijieron que solo venía una cajas que tenía que resolver con la compañía a la que había comprado el producto
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Preferred solution: Deliver product or service ordered

Melissa L Kwt

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Verified Reviewer

Scam Scam Scam

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Look at reviews everywhere. This place is a scam! My husband ordered parts for his truck we have had the parts for a week or so and my husband decided to get rid of the truck before we put the parts on. We called to do a return and they want us to pay. It will cost $90 and I called back and asked for the address so I can look up shipping prices my self and she refused to give it to me. Wont let me talk to higher management. Place seem very scammy. They will get your money one way or another!
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Preferred solution: They need to pay for shipping and give us our money back!

Resolved
Matthew w Vzs

Resolved: Missing parts

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Updated by user Sep 27, 2022

Wrong business.

Original review Sep 27, 2022
When my parts came I was missing one strut now it's jump through this hoop this hoop this hoop this hoop to try to get the one strut so I'm asking to have my money refunded and I'm going to send their parts back and I'll just pay more for them somewhere else but I'll never ever buy from Auto Buffy again buy from somebody else
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Loss:
$295

Preferred solution: Full refund

David F Kzm

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Verified Reviewer

Exchange parts

The parts for the front struts where correct, but they sent awd struts for my fwd ford 500. Cant get in touch with anyone David Ford 214 232 ****
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Anonymous
map-marker Edmond, Oklahoma

Very Bad Experience. Be VERY cautious.

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Be very cautious of this place. My experience has been very negative. If the owner can do this, then it's not worth taking the chance it could happen to you. I brought my car in for a detail. A gift I received. When I went to pick it up that afternoon, all the leather seats were destroyed. All of them. The guy was clueless. He said He would have his leather expert come on Saturday. I had to leave it. Saturday rolls by. Nothing. They tell it will be Monday. Monday. Nothing. I call and they said it's ready. I find out they allowed my car to leave the facility and had the seats spray painted without my consent. When I get into the car, the radio and air-conditioning unit displays do not work. They think its jus a dimmer they knocked. I take it to his "friend" at Allstar. They tell him he didn't do anything. The owner basically tells me to f-off (not his words). He was very angry on the phone. He was scary. He tells me to go get a 2nd opinion since that was his friend. He said he would pay for it. I took it to Mercedes. I paid $135. They said they couldn't confirm he damaged the parts but they couldn't say he didn't. But the likelihood of 2 different parts going out while it was in their care, is unlikely. The seats he screwed up (owners exact words) were destroyed by steam and chemicals. If they sprayed steam/chemicals into the crevices then that is what could've destroyed the displays. Now, I've asked him to pay for the parts but he refused. I know have a car in pretty bad condition. Approximately $5k in damage, maybe a bit more. Instead of handling this, he decided to get an attorney. So that is a big warning. If you decide to do this, he can destroy your car and then get an attorney to protect himself. Hope this helps many people. I also suspect something unusual that he didn't have this handled by an insurance carrier. That's a big red flag.
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Reason of review:
Poor customer service
Anonymous
map-marker Edmond, Oklahoma

Auto Detailer Edmond Oklahoma Auto Buff Inc. Robin Vollman

Be very cautious of this place. My experience is has been very negative. If the owner can do this, then it's not worth taking the chance it could happen to you. I brought my car in for a detail. A gift I received. When I went to pick it up that afternoon, all the leather seats were destroyed. All of them. The guy was clueless. He said He would have his leather expert come on Saturday. I had to leave it. Saturday rolls by. Nothing. They tell it will be Monday. Monday. Nothing. I call and they said it's ready. I find out they allowed my car to leave the facility and had the seats spray painted without my consent. When I get into the car, the radio and air-conditioning unit displays do not work. They think its jus a dimmer they knocked. I take it to his "friend" at Allstar. They tell him he didn't do anything. The owner basically tells me to f-off (not his words). He was very angry on the phone. He was scary. He tells me to go get a 2nd opinion since that was his friend. He said he would pay for it. I took it to Mercedes. I paid $135. They said they couldn't confirm he damaged the parts but they couldn't say he didn't. But the likelihood of 2 different parts going out while it was in their care, is unlikely. The seats he screwed up (owners exact words) were destroyed by steam and chemicals. If they sprayed steam/chemicals into the crevices then that is what could've destroyed the displays. Now, I've asked him to pay for the parts but he refused. I know have a car in pretty bad condition. Approximately $5k in damage, maybe a bit more. Instead of handling this, he decided to get an attorney. So that is a big warning. If you decide to do this, he can destroy your car and then get an attorney to protect himself. Hope this helps many people. I also suspect something unusual that he didn't have this handled by an insurance carrier. That's a big red flag.
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Reason of review:
Bad quality

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